Cloudcall Group plc is a software company that designs, develops, and operates integrated communications services for customer relationship management systems in North America, the United Kingdom, and Europe. The company provides a suite of cloud-based integrated software and telephony products and services under the CloudCall name. Its CloudCall suite of products allow companies to integrate their telephony systems into their existing CRM software, enabling calls to be made, recorded, logged, and categorized from within the CRM system from which detailed activity reports could be generated. It serves companies within the staffing and recruitment sector. The company was formerly known as Synety Group plc and changed its name to Cloudcall Group plc in May 2016. Cloudcall Group plc was incorporated in 2005 and is headquartered in Leicester.